abc Glass Processing – Important Covid-19 Information for Customers

abc Glass Processing is open to trade customers and our local delivery service is operating. Due to Covid-19 and Government guidelines, we have implemented measures and working practices to maintain social distancing and customer safety, while providing as normal service as possible.  You can read more about the measures we have taken below, if you have questions, please contact us.

Revised office opening times

While we are working with Covid-19 restrictions, customers should note that our opening hours have changed temporarily, until further notice our office will operate from 7.30am to 4.00pm Monday to Friday.

Procedural and staff safety measures

Until further notice we will be accepting trade orders only. We are operating with a skeleton staff, but our delivery service is running, and customers can collect orders by prior appointment. Access for customer collections will be restricted to one customer at a time and our production and delivery lead times may be a little longer than usual.

Production shifts are being staggered and staff have been provided with hand sanitiser and personal protective equipment.  Social distancing is being observed and regular handwashing encouraged.  Gloves and facemasks will be used where social distancing cannot be effectively maintained. We have intensified our cleaning regime for all areas of our business, including buildings, vehicles, and machinery.

Customer safety

For your safety and that of our staff, are offices and factory are open to trade customers only until further notice and only for the purpose of pre-arranged collections.  Our delivery service is operating.  Hand sanitiser is available for visitors and staff will observe social distancing. Where social distancing cannot be adequately maintained masks will be worn.  In the interests of customer and staff safety, we will not be offering any onsite services such as measuring and installing glass splashbacks.

We reserve the right to refuse entry our offices and factory, and will ask individuals to leave, if we believe that they are not following social distancing and safety measures or if we feel that their conduct is putting customers and staff in danger.

Ordering from us and service restrictions

We have not changed our order process, but customers should be advised that some services are not currently available. Orders can be placed in the following ways

At the current time, we are not offering our glass splashback measuring or installation service.  The service will be reinstated when social distancing and restrictions are lifted.  We are not able to post any glass samples currently.

Deliveries and collections

Please note that we are taking orders from and delivering to trade customers only.  Deliveries will be made to customers trading address only. We cannot deliver to sites at the current time.  We will not require a signature for deliveries.

Our drivers have been provided with hand sanitiser, gloves and face masks and they will observe social distancing measures where possible.  Where social distancing cannot be observed facemasks will be worn.

Trade customers can collect orders from our factory, but this will be by appointment only.  We will notify customers when orders

Contact us

If you have questions about our Covid-19 measures, lead times or any of our services please do contact us.